Jin33 Privacy Policy – Our Commitment to Protecting Your Data

Jin33 values the privacy of every member who uses our platform. This Privacy Policy explains in detail how jin33 collects, uses, stores, discloses, and protects your personal data when you register for and use the services we provide on jin33.my.

This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). As a responsible platform operator, jin33 is committed to ensuring that all members' personal data is handled in a lawful, fair, and transparent manner.

When we refer to "personal data" in this document, we mean any information that can be used to identify you, whether directly or indirectly. This includes your name, email address, phone number, IP address, platform usage data and financial information relating to transactions on jin33.

This Privacy Policy applies to all users of the jin33.my website, including unregistered visitors, registered members, and former members whose accounts have been closed. Continued use of the jin33 platform constitutes your acknowledgement and acceptance of the terms set out in this Privacy Policy.

Jin33 collects your personal data through three main channels: information you provide directly when registering or using the platform, data collected automatically as you browse the jin33 website, and information obtained from legitimate third-party sources for identity verification purposes.

Information you provide directly:

For the identity verification (KYC) process, jin33 may request digital copies of official documents such as your Malaysian identity card (MyKad) or supporting proof of residence. These documents are handled with care and stored in a secure system with access restricted to designated personnel only.

Jin33 uses collected personal data solely for legitimate and necessary purposes in delivering the best possible platform experience to you. The specific purposes for which your data is used are outlined below:

• Account Management: Creating, verifying, and managing your jin33 account, including secure login processes and maintenance of your account settings.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost or ShopeePay, and managing withdrawal requests to your preferred account.
• Identity Verification (KYC): Verifying your identity in line with anti-money laundering (AML) compliance requirements and applicable legal obligations.
• Customer Support: Handling enquiries, complaints, and support requests submitted to the jin33 support team via live chat or email.
• Service Communications: Sending important account-related notifications, including transaction confirmations, security alerts, and policy updates.
• Marketing (with consent): Sending promotional information, bonus offers, and the latest jin33 updates to members who have opted in to receive marketing communications during registration.
• Platform Security: Detecting and preventing fraudulent activity, multi-account usage, bonus abuse and other security threats to the jin33 platform.
• Responsible Gaming: Monitoring betting patterns to identify players who may need support and to ensure that betting limit tools are functioning correctly.
• Platform Improvements: Analysing usage data in aggregate (without identifying individuals) to better understand user behaviour and improve the jin33 platform experience.
• Legal Compliance: Fulfilling reporting and compliance obligations to the relevant Malaysian authorities when required by law.

Jin33 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where jin33 needs to share your data with trusted parties in order for our services to function properly:

• Payment Gateway Providers: Required information is shared with approved payment providers — including Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, and ShopeePay — solely for the purpose of processing your transactions. These providers are governed by their own privacy policies and stringent data security standards.
• Technology Providers: jin33 uses third-party services for technical infrastructure such as cloud hosting, cybersecurity and platform analytics. These providers are given access only to the data necessary to perform their specific functions and are bound by strict confidentiality agreements with jin33.
• Legal Authorities: jin33 may be required to disclose your data to relevant Malaysian authorities such as the PDRM, BNM, or other regulatory bodies when mandated by law or court order. jin33 will only do so after verifying the validity of such requests.
• Audit & Compliance: Auditors and professional advisors who assist jin33 in ensuring legal compliance may have limited access to certain data, subject to binding confidentiality agreements.

In all of the data-sharing scenarios described above, jin33 ensures that any party receiving your data maintains adequate privacy and security protections and uses that data solely for the stated purposes.

Jin33 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure. Key security measures we have in place include:

• 256-bit SSL Encryption: All data transmitted between your device and jin33's servers is protected by Transport Layer Security (TLS) protocol using 256-bit encryption — the highest industry standard.
• Data-at-Rest Encryption: Sensitive data stored in jin33's databases is encrypted using AES-256 encryption for an additional layer of protection, even when at rest.
• Strict Access Controls: Only jin33 staff with a legitimate business need are granted access to member personal data. All access is logged and reviewed on a regular basis.
• Two-Factor Authentication (2FA): All internal jin33 staff accounts with access to member data systems are protected by mandatory two-factor authentication.
• 24/7 Security Monitoring: Jin33's systems are continuously monitored to detect anomalies, intrusion attempts, and suspicious activity.
• Regular Security Audits: jin33 conducts regular penetration testing and security audits by independent cybersecurity experts to identify and address any system vulnerabilities.

While we take all reasonable steps to protect your data, no system can be guaranteed to be completely secure at all times. You also have a role to play in keeping your account safe by using a strong password, enabling 2FA and not sharing your login credentials with anyone.

In the event of any data security incident involving your personal data, jin33 is committed to notifying you within the timeframe required by applicable law, and to taking immediate action to contain and remediate the situation.

Jin33 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. Different retention periods apply to different categories of data:

• Active Account Data: For as long as your account remains active on jin33. This data is updated whenever you make changes through your account settings.
• Financial Transaction Data: A minimum of seven (7) years from the transaction date, in compliance with the Income Tax Act and Malaysian financial compliance requirements.
• KYC Records (Identity Verification): At least five (5) years after account closure, in accordance with Malaysia's Anti-Money Laundering Act requirements.
• Support Communication Records: Three (3) years from the date of the last interaction, for reference and dispute resolution purposes.
• Technical Log Data: Between 90 days and 12 months depending on the log type, for the purposes of technical troubleshooting and security.

Once the relevant retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked to you personally. If you close your jin33 account at your own request, your data will be retained for the period required by law before being permanently deleted.

In accordance with Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by jin33:

To exercise any of the rights above, please contact the jin33 Data Protection Officer by email support@jin33.my by clearly stating your request. jin33 will verify your identity before processing any data-related request to ensure the security of your information. We will respond to all valid requests within 21 business days of receipt.

Jin33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the jin33 website. The following are the types of cookies we use:

You can manage your cookie settings through your web browser. Most modern browsers allow you to view, delete or block cookies. Please note that disabling essential cookies may affect the functionality of the jin33 platform and you may be unable to log in or use our services normally.

The jin33 platform is an adult betting platform open only to individuals aged 18 and above. jin33 does not knowingly collect or process personal data from individuals under the age of 18.

If you are a parent or guardian and believe that your child under the age of 18 has registered an account on jin33, please contact us immediately at support@jin33.my. jin33 will take prompt action to investigate and close the account, and delete all associated data collected.

The jin33 platform may contain links or integrations with third-party services such as payment gateways (Touch 'n Go eWallet, GrabPay, DuitNow, FPX) and live casino game providers. When you click on such links or use third-party services through the jin33 platform, you may be directed to websites or interfaces operated by those third parties.

Jin33 is not responsible for the privacy practices or content of any third-party websites or services. Each third-party provider has its own privacy policy governing how it collects and uses your data. We encourage you to read the privacy policies of those providers before sharing any personal information with them.

That said, jin33 selects third-party partners with care and only works with providers that uphold high standards of security and privacy. All payment providers we use comply with PCI DSS (Payment Card Industry Data Security Standard) and the relevant Bank Negara Malaysia regulations.

Jin33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in how we handle data, updates to applicable laws, or improvements in industry best practices. All amendments will be published on this page with a revised "last updated" date.

For material changes that affect how we use your data, jin33 will notify you via your registered email or an in-platform notification at least 14 days before the changes take effect. Your continued use of the jin33 platform after the effective date of any amendment constitutes your acceptance of the updated policy.

If you have any questions, concerns or requests regarding jin33's Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

• Data Protection Email: support@jin33.my – Please include "Data Privacy Enquiry" in your email subject line for faster processing.
• Live Chat: Available 24/7 on the jin33 website — the fastest option for general privacy-related enquiries.

We are committed to handling all privacy-related enquiries with the seriousness and professionalism they deserve. Every request for data access, correction or deletion will be processed within 21 business days of receiving a valid request.

If you are not satisfied with jin33's response to your privacy complaint, you have the right to escalate the matter to the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital for further investigation in accordance with PDPA 2010.